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Enhancing the Email Experience
Wednesday, 11:00 - 12:30
Location: New Brunswick
Chair: Tora Bikson

Email Overload at Work: An Analysis of Factors Associated with Email Strain

• Laura Dabbish (Carnegie Mellon University)
• Robert Kraut (Carnegie Mellon University)

Going with the Flow: Email Awareness and Task Management

• Nelson Siu (University of British Columbia)
• Iverson Lee (University of British Columbia)
• Anthony Tang (University of British Columbia)

Leveraging Digital Backchannels to Enhance User Experience in Electronically Mediated Communication [Note]

• Wendy A. Kellogg (IBM T. J. Watson Research Center)
• Thomas Erickson (IBM T. J. Watson Research Center)
• Tracee Vetting Wolf (IBM T. J. Watson Research Center)
• Stephen Levy (IBM T. J. Watson Research Center)
• James E. Christensen (IBM T. J. Watson Research Center)
• Jeremy Sussman (IBM T. J. Watson Research Center)
• William E. Bennett (IBM T. J. Watson Research Center)

Structuring and Supporting Persistent Chat Conversations [Note]

• David Fono (University of Toronto)
• Ron Baecker (University of Toronto)